Frequently Asked Questions

We recommend checking with your specific insurance provider to see if they cover online therapy. Some do, while others may not. We do provide invoices to you after the session, you may need to use this to make a claim with your insurance provider.

Payment for online therapy sessions on our platform is handled with ease and flexibility. We accept credit or debit card payments, PayPal, and a wallet system. To use the wallet, you can top it up with a minimum of £15 using a credit/debit card. Any remaining balance stays in the wallet for future use, and it is reloadable at any time. The available balance is always displayed in your account, making it easy to manage and keep track of your funds.

Yes, our therapy platform offers the flexibility to schedule sessions at times that are convenient for you, even outside traditional business hours.

You'll need a computer, smartphone, or tablet with a stable internet connection and a webcam or microphone for video sessions youll probably find your computer or mobile phone already has this built in.

You can typically cancel or reschedule appointments through our platform or by contacting our support team. We have a cancellation policy in place.

If technical issues arise during a session, you can contact our support team for assistance at support@24hrtherapy.co.uk. They can help troubleshoot and resolve issues.

In a typical session, you'll discuss your concerns with your therapist, set goals, and work on strategies to address your mental health needs.

Yes, you can transition to in-person therapy if you find it more suitable. Discuss this with your therapist to make the necessary arrangements.

You can browse through therapist profiles, read their bios, and consider their areas of expertise to find the best match for your needs.

We address a wide range of issues, including but not limited to anxiety, depression, relationship problems, and more.

Yes, we offer online couples counselling and family therapy to address relationship and family dynamics.

In case of a crisis, we encourage you to call emergency services or a crisis hotline. Online therapy is not a substitute for immediate crisis intervention.

Yes, online therapy can be effective for addressing various conditions and disorders (not all), including PTSD and trauma. Our therapists are trained to provide specialised support if there chosen fields.

Our therapists use evidence-based approaches tailored to your individual needs. These may include cognitive-behavioural therapy, psychodynamic therapy, and more.

Absolutely. Therapy is not only for addressing problems but also for personal growth, self-discovery, and enhancing overall well-being.

Yes, online therapy can be suitable for children and teens, but it may depend on their age and comfort with technology. Parental involvement may be necessary.

When working with clients under the age of 18, therapists must obtain consent from a parent or legal guardian before commencing therapy. This consent should be documented and reviewed regularly.

Online therapy offers several benefits for children and teens, including:

1. It provides access to therapy for those in remote or underserved areas.
2. Sessions can be scheduled flexibly, accommodating busy family schedules.
3. Children and teens may feel more at ease in their home environment.
4. Many young people are comfortable using digital platforms.

However, there are considerations to keep in mind:

1. Younger children may require more engaging and interactive methods, which can be more challenging online.
2. For younger clients, parents might need to be more involved in the sessions.
3. Ensuring a private and uninterrupted space for the child or teen to speak freely.
4. Potential for technical difficulties that could disrupt sessions.

Overall, with proper consent, consideration of the child or teen's needs, and appropriate measures to ensure a conducive environment for therapy, online therapy can be a viable option for young clients.

It's important to have a comfortable therapeutic relationship. If you don't feel a good fit with your therapist, you can request a different one or explore other options. if you feel uncomfortable, end the session! And then contact the support team or find other therapist.

Therapist availability can vary. Some platforms offer 24/7 access, while others have specific therapist schedules. Check our platform for therapist availability. Our platform provides 24/7 access to therapists.

We typically provide secure methods for accessing and sharing health records with your therapist as needed.

Online therapy can offer support, users are unable to request medication prescriptions or refills on our platform. For medication enquiries, please see your GP or primary care provider.

es, online therapy can be an effective component of addiction treatment. It can provide counselling, support, and strategies for managing addi

Yes, we offer support for LGBTQ+ issues, addressing concerns related to sexual orientation, gender identity, and more.