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Frequently Asked Questions

Frequently Asked Questions

All of Your Questions Answered

What is Online Therapy?
Online therapy, also known as teletherapy or e-therapy, is a mental health service that allows individuals to receive counselling and support from qualified therapists over the internet. It’s a convenient and accessible way to address a wide range of mental health concerns.
How Does Online Therapy Work?

Online therapy involves virtual sessions with a accredited therapist through secure video, voice, or text communication. You can connect with your therapist from the comfort of your own space using a computer, smartphone, or tablet.

Is Online Therapy Effective?

Yes, online therapy has been proven effective for many individuals. Numerous studies have shown that it can be as effective as in-person therapy for a variety of mental health issues.

What Types of Therapy Services Do You Offer Online?

The kinds of services that we provide, includes but is not limited to the following.

Regular Therapy Services
1. Scheduled Online Appointments: Regular therapy sessions conducted online, tailored to the client's availability.
2. On-Demand Online Sessions: Unscheduled, immediate online sessions for clients needing prompt assistance.

Individual Therapy
3. Online Individual Therapy: Personalised therapy sessions focusing on the unique needs and challenges of the individual, including stress management, personal growth, and emotional well-being.

Specialised Therapy
4. Trauma Therapy: Specialised support for clients dealing with trauma through online platforms, including EMDR (Eye Movement Desensitisation and Reprocessing) and other trauma-focused therapies.
5. Substance Abuse Counselling: Online support for individuals struggling with addiction, including detox support and relapse prevention.
6. Cognitive Behavioural Therapy (CBT): Online CBT sessions to help clients manage anxiety, depression, and other mental health issues by changing negative thought patterns.
7. Dialectical Behaviour Therapy (DBT): Online DBT for clients needing help with emotional regulation, interpersonal effectiveness, and distress tolerance.
8. Mindfulness-Based Therapy: Online sessions focused on mindfulness practices to help clients manage stress and improve mental well-being.
9. Neurodivergent Support: Online therapy tailored to the needs of neurodivergent individuals, including those with ADHD, autism spectrum disorder, and other neurodevelopment differences.
10. Therapy for Diagnosed Conditions: Online therapy for clients with diagnosed mental health conditions such as anxiety disorders, depression, bipolar disorder, PTSD, and others.
11. Therapy for Undiagnosed Conditions: Online support for individuals experiencing mental health symptoms who have not yet received a formal diagnosis.
12. Stress-Related Therapy: Online therapy focusing on managing and reducing stress, including work-related stress, chronic stress, and stress due to life changes.

Family, Couples, and Child Therapy
13. Online Family Therapy: Assisting families in addressing and resolving conflicts, improving communication, and strengthening relationships through online sessions.
14. Online Couples Counselling: Helping couples navigate relationship challenges, improve communication, and resolve conflicts via online sessions.
15. Online Child and Adolescent Therapy: Providing therapy for children and adolescents to address issues such as behavioural problems, anxiety, depression, and family dynamics through age-appropriate online sessions.
16. Parent Coaching: Offering online guidance and support for parents to help them manage parenting challenges and improve family dynamics.

What Qualifications and Accreditations Do Your Therapists Have?

All our therapists are fully qualified and accredited. They have the necessary qualifications and experience to provide professional mental health treatment and support.

Therapists and counsellors must have:

  • A relevant degree or diploma in counselling, psychotherapy, psychology, or a related field.
  • Accreditation with a recognised professional body (e.g., BACP, UKCP, NCS).
  • Enhanced DBS if working with minors.
Is Online Therapy Secure and Confidential?

Yes, online therapy platforms priorities security and confidentiality. We use encrypted communication methods to protect your information and ensure your privacy.

How Do I Get Started With 24hr Therapy

To get started, simply sign up on our platform, browse through available therapists, and schedule your first session. It’s a straightforward process:

1. Create an Account: Sign up on our platform and create a request.
2. Top Up: Top up your wallet with a minimum of £15 using a credit/debit card.
3. Quick Connect: Use the quick connect feature or search for a therapist and schedule an appointment.
4. Start Your Session: You will receive a notification when a therapist is ready to connect with you. Once you accept, you will join the room to start your session.

What Are the Benefits of Online Therapy?

Online therapy offers numerous benefits that make it a highly effective and convenient option for many. It provides immediate access to qualified and experienced counsellors and therapists anytime and anywhere, ensuring support is always within reach. The flexibility of scheduling sessions at your convenience eliminates the need for travel and can fit seamlessly into busy lifestyles. Additionally, online therapy often proves more affordable and offers the ability to choose from a wider pool of professionals, allowing for a more personalised therapy experience. 

What Are the Limits of Online Therapy?

Online therapy has certain limitations,

  • such as lack of physical presence
  • potential technical issues.
  • may not be suitable for severe mental health crises.  
  • the need for a stable internet connection.
How Long Are Online Therapy Sessions?

The duration of sessions can vary, but they typically last around 45 to 60 minutes. Some shorter or longer options may also be available, when using 24 hour therapy platform you are in complete control of how long of a session you want it can be as little as 5 mins upto how ever long youd like.

How Much Does Therapy with 24hr Therapy Cost?

The cost of therapy sessions on our platform varies based on the payment option you choose. We offer flexible pricing to accommodate different needs and preferences. You can opt for a per-minute rate of £1.50, or save with our block purchase option, where 30 minutes are available for £40.00, effectively reducing the rate to £1.33 per minute. 

Do You Accept Insurance for Online Therapy?

We recommend checking with your specific insurance provider to see if they cover online therapy. Some do, while others may not. We do provide invoices to you after the session, you may need to use this to make a claim with your insurance provider.

How Is Payment Handled for Online Therapy Sessions?

Payment for online therapy sessions on our platform is handled with ease and flexibility. We accept credit or debit card payments, PayPal, and a wallet system. To use the wallet, you can top it up with a minimum of £15 using a credit/debit card. Any remaining balance stays in the wallet for future use, and it is reloadable at any time. The available balance is always displayed in your account, making it easy to manage and keep track of your funds.

Can I Schedule Appointments at My Convenience?

Yes, our therapy platform offers the flexibility to schedule sessions at times that are convenient for you, even outside traditional business hours.

What Technology and Equipment Do I Need for Online Therapy?

You'll need a computer, smartphone, or tablet with a stable internet connection and a webcam or microphone for video sessions youll probably find your computer or mobile phone already has this built in.

How Do I Cancel or Reschedule an Appointment?

You can typically cancel or reschedule appointments through our platform or by contacting our support team. We have a cancellation policy in place.

How Do I Address Technical Issues During a Session?

If technical issues arise during a session, you can contact our support team for assistance at They can help troubleshoot and resolve issues.

What Happens in a Typical Online Therapy Session?

In a typical session, you'll discuss your concerns with your therapist, set goals, and work on strategies to address your mental health needs.

Can I Switch to In-Person Therapy if I Start Online?

Yes, you can transition to in-person therapy if you find it more suitable. Discuss this with your therapist to make the necessary arrangements.

How Do I Choose the Right Therapist for Me?

You can browse through therapist profiles, read their bios, and consider their areas of expertise to find the best match for your needs.

What Mental Health Problems can you Help With?

We address a wide range of issues, including but not limited to anxiety, depression, relationship problems, and more.

Do You Offer Couples or Family Therapy Online?

Yes, we offer online couples counselling and family therapy to address relationship and family dynamics.

What if I Need Crisis or Emergency Support?

In case of a crisis, we encourage you to call emergency services or a crisis hotline. Online therapy is not a substitute for immediate crisis intervention.

Can I Use Online Therapy for Specific Conditions or Disorders?

Yes, online therapy can be effective for addressing various conditions and disorders (not all), including PTSD and trauma. Our therapists are trained to provide specialised support if there chosen fields.

What Is Your Approach to Therapy?

Our therapists use evidence-based approaches tailored to your individual needs. These may include cognitive-behavioural therapy, psychodynamic therapy, and more.

Can I Seek Therapy for Personal Growth and Wellness, Not Just for Problems?

Absolutely. Therapy is not only for addressing problems but also for personal growth, self-discovery, and enhancing overall well-being.

Is Online Therapy Suitable for Children or Teens?

Yes, online therapy can be suitable for children and teens, but it may depend on their age and comfort with technology. Parental involvement may be necessary.

When working with clients under the age of 18, therapists must obtain consent from a parent or legal guardian before commencing therapy. This consent should be documented and reviewed regularly.

Online therapy offers several benefits for children and teens, including:

1. It provides access to therapy for those in remote or underserved areas.
2. Sessions can be scheduled flexibly, accommodating busy family schedules.
3. Children and teens may feel more at ease in their home environment.
4. Many young people are comfortable using digital platforms.

However, there are considerations to keep in mind:

1. Younger children may require more engaging and interactive methods, which can be more challenging online.
2. For younger clients, parents might need to be more involved in the sessions.
3. Ensuring a private and uninterrupted space for the child or teen to speak freely.
4. Potential for technical difficulties that could disrupt sessions.

Overall, with proper consent, consideration of the child or teen's needs, and appropriate measures to ensure a conducive environment for therapy, online therapy can be a viable option for young clients.

What Happens If I Don't Feel Comfortable with My Therapist?

It's important to have a comfortable therapeutic relationship. If you don't feel a good fit with your therapist, you can request a different one or explore other options. if you feel uncomfortable, end the session! And then contact the support team or find other therapist.

Are Online Therapists Available 24/7?

Therapist availability can vary. Some platforms offer 24/7 access, while others have specific therapist schedules. Check our platform for therapist availability. Our platform provides 24/7 access to therapists.

How Do I Access and Share My Health Records?

We typically provide secure methods for accessing and sharing health records with your therapist as needed.

Can I Request Medication Prescriptions or Refills Online?

Online therapy can offer support, users are unable to request medication prescriptions or refills on our platform. For medication enquiries, please see your GP or primary care provider.

Can Online Therapy Help with Addiction or Substance Abuse?

Yes, online therapy can be an effective component of addiction treatment. It can provide counselling, support, and strategies for managing addi

Do You Offer Support for LGBTQ+ Issues?

Yes, we offer support for LGBTQ+ issues, addressing concerns related to sexual orientation, gender identity, and more.

Still need help? Please contact our support team on