The dashboard is your central hub for managing your therapy sessions on the platform. Here, you’ll be able to see the quick connect incoming session requests (the pool), schedule sessions, update your profile, and track your earnings etc.
You can also find a downloadable guide on your dashboard.
When a user requests a quick connect session this request will be placed into the pool, you'll receive a notification on your dashboard letting you know they are waiting.
You will receive a text message notifying you there is a user waiting to be seen.
Sign in to your account and review the session request, including the user's profile and any notes they've provided.
If you're available and interested in taking the session, accept the request this is done on a first come basis.
Once accepted, the user will see a notification along with your details i.e., bio and picture etc. at that point they can accept or decline, when the user accepts, they will accept the
Once accepted, the user will see a notification along with your details i.e., bio and picture etc. at that point they canaccept or decline, when the user accepts, they will accept the platforms terms and conditions.
You will then see the video screen show up,
Once the user accepts you will see a green notification come up confirming they are joining,
You will then be connected.
Conduct your therapy sessions with the user according to your preferred method and approach.
Create a safe and supportive environment for the user to share their thoughts and feelings.
You will at the bottom of the screen various buttons similar to other video services, you will see both a notes and chat button.
This is where you add notes while session.
This is where you can message if the user cannot speak for any reason.
Any remaining balance stays in the wallet for future use.
The wallet is reloadable and can be topped up at any time.
The available balance is displayed in your account.
After each session, you will be able to schedule further sessions with the user using the in-platform calendar.
Encourage users to provide feedback on their experience with you and the platform.
Use feedback to continuously improve your profile and the user experience on the platform.
You will see a call log button on the dashboard here you will be able to see the users you have had sessions with along with transcripts of the whole session saving you time when it comes to writing up notes.
You will the transactions button this is where you see everything regarding costs and earnings etc… you can also withdraw your earnings. Once you have requested to withdraw you will see an email where you can send us in your invoice for the amount you have withdrawn, once we receive the invoice, we will release your earnings on the Friday the week after via bank transfer.
Below is the user panel that shows user history, once you click the user button you will see all the users you have had sessions with you can also schedule appointments with them through this pa
Please note you can use our system with your own clients if you want to keep all your work in one place, if this is something of interest please contact us at support@24hrtherapy.co.uk and we will provide you with a referral code which your client can use when signing up this will allow the platform to allocate the user to you.
Also if you see anything that do not work or don’t seem right please screenshot the issue and let us know straight away so we can get fixed as soon as possible.
By following these steps, you'll be able to effectively use our therapy platform as a therapist to connect with users and provide quality therapy services.
GUIDE COMING SOON
These FAQ’s aim to provide clarity and guidance to therapists and counsellors joining 24hr Therapy, ensuring a smooth integration into the platform and adherence to professional standards.
Yes, you can modify your personal data by going to your dashboard's "Account Details" section. Don't forget to click "Save Changes" once your data has been updated.
The "Transaction History" area of your therapist dashboard contains your transaction history, which includes past client sessions and unfinished work.
To update information about yourself and the services you offer, go to the "Bio" area of your therapist dashboard.
Indeed, you are able to modify anything by using your dashboard's "Reset" function. Before saving any changes, make sure you click "Save Changes."
All therapy sessions are conducted online using secure video conferencing tools provided by 24 Therapy. Therapists must ensure they have a stable internet connection and conduct sessions from a private and secure location, ensuring no other persons are present in the same room.
You'll need a computer, smartphone, or tablet with a stable internet connection and a webcam or microphone for video sessions youll probably find your computer or mobile phone already has this built in.
Yes. Send an email to support@24hrtherapy.co.uk to request test jobs (once you've uploaded the required files and documentation). Take as many test sessions as you wish to become acquainted with the system.
Take session notes using the platform's "Notes" feature. Use here to record pertinent information during or after each session.
Use the email support tool on the platform to get in touch with our support team if you have any questions or need help.
Yes, you can find the video above.
Therapists are expected to dress professionally during online therapy sessions. While the sessions are conducted remotely, maintaining a professional appearance helps create a respectful and focused environment for clients.
Therapists have the flexibility to schedule sessions at times that are convenient for them, even outside traditional business hours. Therapists are always in control of their schedule and appointment times. Available working hour options include:
You will receive a notification on your dashboard letting you know a user is waiting. Additionally, you will receive a text message notifying you that a user is waiting to be seen. Please ensure your phone number is up to date and correct on your profile.
Clients are paired with therapists who align with their specific areas of expertise. Each therapist will have their own 24 Therapy profile which is optimised based on their expertise and availability.
If you need to cancel or reschedule an appointment, notify the client as soon as possible. You can typically cancel or reschedule appointments through our platform or by contacting our support team. We have a cancellation policy in place.
When working with clients under the age of 18, therapists must obtain consent from a parent or legal guardian before commencing therapy. This consent should be documented and reviewed regularly.
Therapists must adhere to the following policies:
Please find our policies below.
To ensure effective online therapy sessions:
Maintaining professional boundaries online involves:
Any breaches of the code of conduct or contract will be investigated promptly. Consequences may range from additional training requirements to termination of the contract, depending on the severity of the breach. Therapists have the right to appeal decisions made regarding breaches.
Therapists can raise any complaints or issues with the platform by contacting the support team through the therapist portal. We have a clear and fair complaints handling procedure to address and resolve any concerns promptly
Yes, therapists are prohibited from soliciting clients for their own practices or promoting other businesses, including their own, on the platform. This includes verbal promotion, displaying images, or text (e.g., in their bio) unless written consent has been obtained from 24 Therapy Ltd.
If a therapist identifies any safeguarding concerns, they must follow the established reporting protocols. This includes documenting the concern and notifying relevant safeguarding authorities.
24hr Therapy adheres to strict data protection and privacy policies in compliance with the Data Protection Act 2018 and UK GDPR. All client information is securely stored and encrypted. Therapists must also ensure that their environment and devices are secure when conducting sessions.
Sure, by clicking this link, you may complete our survey. https://s.surveyplanet.com/ygfncds9
For more information or any other queries, please contact our support team at support@24hrtherapy.co.uk.
Please ensure you have read through all of the below policies before signing up.
© 2024 24hr Therapy. All rights reserved.
