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Information for Therapists

Welcome!

Getting to Grips with your Dashboard

The dashboard is your central hub for managing your therapy sessions on the platform. Here, you’ll be able to see the quick connect incoming session requests (the pool), schedule sessions, update your profile, and track your earnings etc.

A guide to your Dashboard

You can also find a downloadable guide on your dashboard.

Accepting Sessions

When a user requests a quick connect session this request will be placed into the pool, you'll receive a notification on your dashboard letting you know they are waiting.

You will receive a text message notifying you there is a user waiting to be seen.

Sign in to your account and review the session request, including the user's profile and any notes they've provided.

If you're available and interested in taking the session, accept the request this is done on a first come basis.

Once accepted, the user will see a notification along with your details i.e., bio and picture etc. at that point they can accept or decline, when the user accepts, they will accept the

Once Accepted

Once accepted, the user will see a notification along with your details i.e., bio and picture etc. at that point they canaccept or decline, when the user accepts, they will accept the platforms terms and conditions.

You will then see the video screen show up,

Once the user accepts you will see a green notification come up confirming they are joining,

You will then be connected.

During the Session

Conduct your therapy sessions with the user according to your preferred method and approach.

Create a safe and supportive environment for the user to share their thoughts and feelings.

You will at the bottom of the screen various buttons similar to other video services, you will see both a notes and chat button.

This is where you add notes while session.

This is where you can message if the user cannot speak for any reason.

Post-Session

Any remaining balance stays in the wallet for future use.

The wallet is reloadable and can be topped up at any time.

The available balance is displayed in your account.

After each session, you will be able to schedule further sessions with the user using the in-platform calendar.

Encourage users to provide feedback on their experience with you and the platform.

Use feedback to continuously improve your profile and the user experience on the platform.

You will see a call log button on the dashboard here you will be able to see the users you have had sessions with along with transcripts of the whole session saving you time when it comes to writing up notes.

You will the transactions button this is where you see everything regarding costs and earnings etc… you can also withdraw your earnings. Once you have requested to withdraw you will see an email where you can send us in your invoice for the amount you have withdrawn, once we receive the invoice, we will release your earnings on the Friday the week after via bank transfer.

Below is the user panel that shows user history, once you click the user button you will see all the users you have had sessions with you can also schedule appointments with them through this pa

Other

Please note you can use our system with your own clients if you want to keep all your work in one place, if this is something of interest please contact us at support@24hrtherapy.co.uk and we will provide you with a referral code which your client can use when signing up this will allow the platform to allocate the user to you.

Also if you see anything that do not work or don’t seem right please screenshot the issue and let us know straight away so we can get fixed as soon as possible.

By following these steps, you'll be able to effectively use our therapy platform as a therapist to connect with users and provide quality therapy services.

User Guide Walk Through!

GUIDE COMING SOON

FAQ's

These FAQ’s aim to provide clarity and guidance to therapists and counsellors joining 24hr Therapy, ensuring a smooth integration into the platform and adherence to professional standards.

Is it possible for me to modify my personal data on the dashboard?

Yes, you can modify your personal data by going to your dashboard's "Account Details" section. Don't forget to click "Save Changes" once your data has been updated.

Where can I see the history of my transactions?

The "Transaction History" area of your therapist dashboard contains your transaction history, which includes past client sessions and unfinished work.

How do I edit the platform's professional bio?

To update information about yourself and the services you offer, go to the "Bio" area of your therapist dashboard.

Can I update my personal data on the platform?

Indeed, you are able to modify anything by using your dashboard's "Reset" function. Before saving any changes, make sure you click "Save Changes."

How are therapy sessions conducted?

All therapy sessions are conducted online using secure video conferencing tools provided by 24 Therapy. Therapists must ensure they have a stable internet connection and conduct sessions from a private and secure location, ensuring no other persons are present in the same room.

What equipment do I need for online therapy?

You'll need a computer, smartphone, or tablet with a stable internet connection and a webcam or microphone for video sessions youll probably find your computer or mobile phone already has this built in.

Can I request a trial session?

Yes. Send an email to support@24hrtherapy.co.uk to request test jobs (once you've uploaded the required files and documentation). Take as many test sessions as you wish to become acquainted with the system.

How can I take notes during a session?

Take session notes using the platform's "Notes" feature. Use here to record pertinent information during or after each session.

If I have questions, how can I get in touch with support?

Use the email support tool on the platform to get in touch with our support team if you have any questions or need help.

Is there a demo video available?

Yes, you can find the video above.

What is the dress code for online therapy sessions?

Therapists are expected to dress professionally during online therapy sessions. While the sessions are conducted remotely, maintaining a professional appearance helps create a respectful and focused environment for clients.

What is the payment structure for therapists?
  • You can withdraw the funds you earn after 3 working days
  • Therapists are paid £30ph during the day (9am - 6pm) and £40ph during the night.
  • Bonus scheme
  • Commission pay
  • Performance bonus
  •  
What are the working hours?

Therapists have the flexibility to schedule sessions at times that are convenient for them, even outside traditional business hours. Therapists are always in control of their schedule and appointment times. Available working hour options include:

  • Day shift
  • Flexitime
  • Monday to Friday
  • Night shift
  • Overtime
  • Weekend availability
How will I be notified that a user is waiting for a session?

You will receive a notification on your dashboard letting you know a user is waiting. Additionally, you will receive a text message notifying you that a user is waiting to be seen. Please ensure your phone number is up to date and correct on your profile.

How are clients paired with therapists?

Clients are paired with therapists who align with their specific areas of expertise. Each therapist will have their own 24 Therapy profile which is optimised based on their expertise and availability.

What should I do if I need to cancel or reschedule an appointment?

If you need to cancel or reschedule an appointment, notify the client as soon as possible. You can typically cancel or reschedule appointments through our platform or by contacting our support team. We have a cancellation policy in place.

How should I gain consent for a session with a minor?

When working with clients under the age of 18, therapists must obtain consent from a parent or legal guardian before commencing therapy. This consent should be documented and reviewed regularly.

What policies do I need to adhere to?

Therapists must adhere to the following policies:

  • Code of Conduct: Ensuring ethical and professional behaviour in all interactions.
  • Confidentiality and Data Protection Policy: Complying with the Data Protection Act 2018 and UK GDPR to protect client information.
  • Safeguarding Policy: Recognising and reporting any safeguarding concerns.
  • Cancellation Policy: Notifying clients promptly and adhering to the platform's cancellation guidelines

Please find our policies below.

How can I ensure my online therapy sessions are effective?

To ensure effective online therapy sessions:

  • Prepare your space to be distraction-free and professional.
  • Test your technology (internet connection, camera, microphone) before sessions.
  • Engage clients actively and adapt techniques suitable for an online format.
  • Seek supervision and peer support to discuss challenges and best practices.
How do I maintain professional boundaries while working online?

Maintaining professional boundaries online involves:

  • Ensuring a secure and private environment during sessions.
  • Using professional communication channels provided by 24 Therapy Ltd.
  • Avoiding dual relationships and conflicts of interest.
  • Following ethical guidelines set by your accrediting body.
What happens if there is a breach of the code of conduct or contract?

Any breaches of the code of conduct or contract will be investigated promptly. Consequences may range from additional training requirements to termination of the contract, depending on the severity of the breach. Therapists have the right to appeal decisions made regarding breaches.

What should I do if I have a complaint or issue with the platform?

Therapists can raise any complaints or issues with the platform by contacting the support team through the therapist portal. We have a clear and fair complaints handling procedure to address and resolve any concerns promptly

Are there any restrictions on promoting other businesses?

Yes, therapists are prohibited from soliciting clients for their own practices or promoting other businesses, including their own, on the platform. This includes verbal promotion, displaying images, or text (e.g., in their bio) unless written consent has been obtained from 24 Therapy Ltd.

What is the procedure for handling safeguarding concerns?

If a therapist identifies any safeguarding concerns, they must follow the established reporting protocols. This includes documenting the concern and notifying relevant safeguarding authorities. 

What measures are in place to ensure client confidentiality?

24hr Therapy adheres to strict data protection and privacy policies in compliance with the Data Protection Act 2018 and UK GDPR. All client information is securely stored and encrypted. Therapists must also ensure that their environment and devices are secure when conducting sessions.

Is there a survey available on the 24hr Therapy platform for therapists?

Sure, by clicking this link, you may complete our survey. https://s.surveyplanet.com/ygfncds9

For more information or any other queries, please contact our support team at support@24hrtherapy.co.uk.

Policies

Please ensure you have read through all of the below policies before signing up.

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